Dhaka7 Privacy Policy

1 Introduction

This Privacy Policy explains how dhaka7 ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players and visitors who use the dhaka7 website and mobile application. It applies to all users of the dhaka7 platform, including registered account holders and unregistered visitors.

Dhaka7 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and protect it with appropriate technical and organisational measures. This policy is written in plain language so that every player — regardless of their background — can understand exactly how their data is handled.

By registering an account on dhaka7, making a deposit, or continuing to use the platform after this policy has been updated, you confirm that you have read and understood this Privacy Policy. If you do not agree with how dhaka7 handles personal data, you should not use the platform.

2 Data We Collect

Dhaka7 collects personal data in three main ways: information you provide directly when registering or using the platform, information collected automatically when you use the platform, and information received from third parties such as payment processors and identity verification providers.

The following table summarises the categories of personal data dhaka7 collects and the source of each category:

3 How We Use Your Data

Dhaka7 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.

• Account management: To create and maintain your dhaka7 account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Identity verification (KYC): To verify that you meet the eligibility requirements to use dhaka7, including age verification and anti-money laundering checks.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and other security threats to the platform and its players.
• Regulatory compliance: To meet our legal obligations, including record-keeping requirements and responses to lawful requests from regulatory authorities.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your dhaka7 account.
• Platform improvement: To analyse usage patterns and improve the performance, functionality, and user experience of the dhaka7 platform.
• Responsible gaming: To monitor gaming behaviour and identify players who may need responsible gaming support, in line with our obligations under our responsible gaming policy.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about dhaka7 offers and games.

4 Legal Basis for Processing

Dhaka7 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is necessary to fulfil our contract with you — for example, processing your deposits and withdrawals, managing your account, and providing access to games.
• Legal obligation: Processing that is required to comply with applicable laws and regulations — for example, identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: Processing that is necessary for dhaka7's legitimate business interests, where those interests are not overridden by your rights — for example, fraud prevention, platform security, and analytics to improve the platform.
• Consent: Processing based on your explicit consent — for example, sending you promotional communications about dhaka7 offers. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing and Third Parties

Dhaka7 does not sell your personal data to third parties. We share personal data only in the following limited circumstances, and only to the extent necessary for the specific purpose:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your transactions. These providers are contractually bound to handle your data securely and use it only for payment processing purposes.
• Identity verification providers: Third-party KYC providers receive identity documents and verification data to complete the account verification process. These providers operate under strict data processing agreements.
• Game providers: Game software providers may receive anonymised or pseudonymised usage data to support game performance and fairness auditing. No personally identifiable information is shared with game providers beyond what is technically necessary.
• Regulatory authorities: Dhaka7 may be required to share player data with regulatory authorities, law enforcement agencies, or courts in response to lawful requests. We will notify you of such requests where legally permitted to do so.
• Fraud prevention services: Anonymised risk signals may be shared with industry fraud prevention networks to protect the platform and its players from known fraud patterns.

6 Cookies and Tracking Technologies

Dhaka7 uses cookies and similar technologies to make the platform work correctly, to keep your session secure, and to understand how players use the platform so we can improve it. Cookies are small text files stored on your device when you visit the dhaka7 website or use the mobile app.

Dhaka7 uses the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about how players navigate the platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is used to improve platform performance and user experience.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and notification preferences, so you don't have to reconfigure them every time you log in.

Dhaka7 does not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally.

7 Data Retention

Dhaka7 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Identity verification documents: Retained for a minimum of five years after account closure or the completion of the last transaction, whichever is later.
• Support communications: Retained for three years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymised or deleted.

When personal data is no longer required and the applicable retention period has expired, dhaka7 securely deletes or anonymises the data so that it can no longer be linked to you as an individual.

8 Your Privacy Rights

As a dhaka7 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact dhaka7 support at [email protected]. We will respond to all requests within 30 days.

9 Data Security

Dhaka7 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• All data in transit is protected by TLS 1.2 or higher encryption.
• Sensitive data at rest is encrypted using AES-256 encryption.
• Access to personal data within dhaka7 is restricted on a need-to-know basis. Staff who handle personal data are trained in data protection obligations.
• Payment data is handled through tokenised systems that prevent full card or account numbers from being stored on dhaka7 servers.
• The platform undergoes regular security assessments and penetration testing by independent security professionals.
• Automated systems monitor for unusual account activity and potential security incidents in real time.

While dhaka7 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact dhaka7 support immediately if you suspect your account has been compromised.

10 Children's Privacy

Dhaka7 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the dhaka7 platform or provide any personal data to us.

If dhaka7 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account on dhaka7, please contact us immediately at [email protected] so we can take appropriate action.

11 Updates to This Policy

Dhaka7 reserves the right to update this Privacy Policy at any time. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top. For significant changes that materially affect how we handle your personal data, we will notify you via email or through a prominent notice on the platform before the changes take effect.

We recommend checking this page periodically to stay informed about how dhaka7 handles your personal data. Your continued use of the platform after any update constitutes acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhaka7 handles your personal data, please get in touch with the dhaka7 data team through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the dhaka7 website and mobile app.

We aim to respond to all privacy-related enquiries within 48 hours and to resolve all data rights requests within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority.